Customer Support

For Warranty & Product Support, please email us at hello@katoliving.com with the following information for the fastest processing time. 

- Product Model
- Invoice #
- Description of Problem
- Photo/Video of Problem
- Contact #

Upon receiving all the above information, our Warranty & Product Support team will respond to you within 1-2 business days. 

Thank you again for choosing Kato Canada and we look forward to assisting you.