Customer Support

For Warranty & Product Support, please fill out the form below or email us at hello@katoliving.com with the following information for the fastest processing time: Product Model, Invoice #, Description of Problem, Photo/Video of Problem, Contact #.

Upon receiving all the above information, our Warranty & Product Support team will respond to you within 1-2 business days. 

Thank you again for choosing Kato Canada and we look forward to assisting you.