Warranty

1 YEAR LIMITED KRÜGER VENTILATION PRODUCT WARRANTY 

The KRÜGER limited warranty only applies to the original purchaser (consumer) of its products and is not transferable. KRÜGER warrants that its products will be free from defects in materials and workmanship for a period of one year from the date of original purchase. There are no other warranties, express or implied, of merchantability or fitness for a particular purpose. During this one year warranty period, KRÜGER will, at its option, repair or replace any product or part that is found to be defective under normal use and service in residential use. Shipping and labour for repair or reinstallation associated with this warranty is not covered by this warranty. The end user may need to submit the defective product or parts to the KRÜGER head office for processing. Once the product or parts have been received, a replacement will be sent out to the sender's address. 

This warranty does not cover: 

  1. Normal maintenance and service. 
  2. Any products or parts that have been subject to misuse, negligence, accident, improper maintenance or repair, faulty installation or installation not in accordance with recommended installation instructions. 
  3. Any light bulbs, filters, or parts that are considered as consumable parts. 
  4. Any cosmetic wear due to normal wear and tear on mechanical and/or movable and/or removable parts, including tracks, ball bearings, and extensions. 
  5. Any labour associated with repair or installation of the product.
  6. Shipping charges incurred from the warranty claim. 

The duration of any implied warranty is also limited to the one year period as specified above. KRÜGER'S obligation to repair or replace the product or parts, at KRÜGER'S option, will be the purchaser’s sole and final remedy under this warranty. KRÜGER will not be liable for indirect, incidental, consequential, or special damages arising out of or in connection with product use or performance. This warranty supersedes all prior warranties. 

To qualify for warranty service, first; (1) Notify KRÜGER /  Superprem Industries Ltd at 120-1231 Burdette Street Richmond BC V6V 2Z2, by telephone: 1-604-214-4477, or by email: info@krugerliving.com ; (2) Give the model number and part identification and; (3) Describe the nature of any defect in the product or part, as well as provide pictures of the product and the defect. At the time warranty service is requested, proof of purchase and evidence showing the original purchase date must be presented. Write down the following information to better help you obtain assistance or service should you need it. You will need to know your complete model number and serial number. You can find this information on the inspection label located on your appliance. Keep this form and your sales slip together for future reference. Fax or email this form in to register your warranty with KRÜGER / Superprem Industries Ltd.

LIMITED LIFETIME WARRANTY

KATO® / KRÜGER® offers a Limited Lifetime Warranty for its stainless steel sinks and faucets.

This warranty exclusively covers manufacturing defects in material and workmanship of KATO® / KRÜGER® sink and faucet products (the “Product”) during normal residential use for as long as the original purchaser owns his or her home. Finish reduction, scratches, staining or acid/alkaline etching over time due to normal usage, cleaning practices, or atmospheric conditions, are not manufacturing defects and are not applicable to this warranty. KATO® / KRÜGER® will not be responsible for any incidental or consequential costs associated with removal or installation of the sink, the faucet, or its accessories. Exclusive warranty coverage starts from the invoice date of the Products. Any returned materials must be accompanied by a return requisition form and return requisition identification number from the KATO® / KRÜGER® RMA requisition department. Proof of purchase may be required in order to be valid for warranty benefits. (Commercial applications are not applicable to any warranty below).

Limited Lifetime Warranty for Stainless Steel Sinks

KATO® / KRÜGER® provides a limited lifetime warranty on all stainless steel as long as the original purchaser owns the home in which the KATO® / KRÜGER® Product was originally installed.

Limited Lifetime Warranty for Faucets

KATO® / KRÜGER® Faucet Limited Lifetime Warranty covers replacement parts which include: a) leaking or malfunction of the faucet head, b) faucet handle if proven to be a manufacturing defect, c) faucet cartridge, d) other faucet components if proven to be a manufacturing defect. Further faucet problems that extend beyond the above mentioned may be covered by the KATO® / KRÜGER® Faucet Limited Lifetime Warranty at the discretion of KATO® / KRÜGER® Only replacement parts covered in the KATO® / KRÜGER® Faucet Limited Lifetime Warranty are free of charge. KATO® / KRÜGER® is not responsible for any shipping and handling costs.

KATO® / KRÜGER® Faucet Limited Lifetime Warranty does not cover finish reduction, scratches, staining, acid/alkaline etching, damage from chemicals such as alcohol and solvents, damage from cleaning practices, damage from abrasive cleaners, damage from atmospheric conditions, hose fatigue due to natural wear and tear, fatigue to the faucet due to excessive force, or reduced flow due to blockages from external debris. The liability of KATO® / KRÜGER® only covers the KATO® / KRÜGER® faucet and shall not exceed the purchase price of the faucet. KATO® / KRÜGER® will not be responsible for any incidental or consequential costs associated with removal or installation of the faucet or its accessories. This includes any damage and or costs from repair, replacement, or labour. Any subsequent damage or incidents associated with the faucet will not be the responsibility of KATO® / KRÜGER®. This includes flooring damage, water stains, cabinet damage, appliance damage, or accidents resulting in physical harm. The responsibility of KATO® / KRÜGER® only extends to the physical component of the faucet, any damages and harm resulting outside of the physical faucet are the responsibilities of the homeowner and installer. The PEARL® Faucet Limited Lifetime Warranty extends only to the expected lifetime service of the faucet. The expected lifetime service of the faucet is 10 years. KATO® / KRÜGER® Faucet Limited Lifetime Warranty extends up to 10 years of the original purchase date or date of occupancy in the original homeowners home. Installations that do not follow the KATO® / KRÜGER® instructions manual are not the responsibility of KATO® / KRÜGER®.  KATO® / KRÜGER® strongly recommends all installations to be installed by licensed professionals. All installations are required a waterline pressure test to ensure no debris slips into the hose. KATO® / KRÜGER® is not responsible for any clogged hoses or reduced water flow as a result of dirty waterlines. KATO® / KRÜGER® faucets are only warrantable for home use only, any commercial usage voids warranty.

To be eligible, the homeowner must be the original purchaser of the faucet. If the home where the faucet resides has changed owners, the warranty will be voided. Warranty is voided if the PEARL® product was relocated from its initial place of installation, which includes installation to a different sink within the building, relocation of faucet to a new home, installation of faucet after the rebuilding of the original home, installation on commercial property, subjected to commercial use. Warranty will be voided if the faucet has been subjected to faulty maintenance, faulty installation, or misuse of the product.

To qualify for KATO® / KRÜGER® Faucet Limited Lifetime Warranty, the homeowner must provide proof of authenticity of the faucet and proof of purchase. Documents acceptable for proof of purchase includes: original receipt from dealer, packing slip from the dealer, or invoice from the dealer. To prove the product in question is a KATO® / KRÜGER® faucet, homeowner must provide pictures of the whole faucet and a picture of the KATO® / KRÜGER® logo. The picture of the whole faucet must be clear and identifiable as a KATO® / KRÜGER® faucet. A picture of a disassembled faucet does not meet the requirements of a clear identifiable picture. The picture of the KATO® / KRÜGER® logo must clearly show the logo, pictures distorted or modified by software voids warranty.

Faucet Cartridge Lifetime Coverage

KATO® / KRÜGER® will provide a lifetime supply of replacement cartridges for its faucets.*

Exclusive Remedy

In the event of any defect in the Product that breaches the foregoing warranties, KATO® / KRÜGER®, at its option, will repair or replace the defective part of the Product. KATO® / KRÜGER® is to be notified with a description of the problem to claim the defective product. In order to notify KATO® / KRÜGER® and receive assistance or service under this warranty, the original purchaser may: (1) call 1-604-242-1600 for a consumer service representative who can assist you, or (2) write the consumer service department c/o KATO® / KRÜGER® Inc., 120-1231 Burdette Street, Richmond BC, V6V 2Z2, and include a description of the problem, model number, location of purchase, your name, address, phone number and approximate date of purchase, or (3) email KATO® / KRÜGER® customer service department by going to www.KATOSINKS.com, or (4) notifying the location or distributor from which the Product was purchased. You may be required to return the Product to KATO® / KRÜGER® for inspection and proof of purchase may be required.

Limitations and Exclusions

KATO® / KRÜGER® WILL NOT BE LIABLE FOR ANY OTHER DAMAGES OR LOSSES, INCLUDING, BUT NOT LIMITED TO, INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES, REGARDLESS OF THE LEGAL THEORY ASSERTED, INCLUDING ANY CLAIM OR BREACH OF WARRANTY HEREUNDER OR ANY OTHER CAUSE, AND WHETHER ARISING IN CONTRACT OR IN TORT (including negligence and strict liability).

All of the above warranties do not cover damages resulting from improper maintenance, repair, cleaning or installation, misuse, abuse, alterations, accidents, natural deposits, natural oxidation, erosion, or force majeure. Damage to the product caused by accident, misuse or abuse is not covered by this warranty. Failure to comply with cleaning instructions may void this KATO® / KRÜGER® warranty. KATO® / KRÜGER® reserves the right to discontinue or modify any product at any time. All sinks and faucets should be installed by qualified plumbing professionals. KATO® / KRÜGER® is not responsible for any issues that arise due to inadequate plumbing.

If you require assistance with installation or malfunction, please contact KATO® / KRÜGER® Consumer Service at www.KATOSINKS.com or 1-604-242-1600.

*Labour, shipping and handling not included